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Refund Policy

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You have the right to return the entire order or part of it without having to tell us the reason why you want the products returned, within 14 calendar days from the date you receive it. In this case, only the direct cost of returning the products will be borne by you.

In case the reason for your return concerns a mistake of the company, we undertake to bear the cost of returning the product, provided that the return has been made with the transport company Geniki Tachidromiki, if it is an order within Greece or DHL if it is an order from abroad. . To exercise the right of withdrawal, you are required to complete and submit the special return form available on the website. You are obliged to send the product in the perfect condition in which you received it, ie without having its packaging violated and confirming that the special markings of the product have not been removed.

In addition, you must include the retail receipt at the same time as submitting the withdrawal statement contained in the “return form”. The return will be accepted only by sending with a transport company (courier) and only after the approval of the company.

In case of return of the products and accordingly, on the one hand the way you chose to pay for your order and on the other hand the way in which their return will take place, your refund will be completed within 8 working days from the date we receive the products.

In case the reason for return concerns a mistake of the company, the company undertakes to send a courier again to the address you have assigned to us for the receipt of the order at its own expense.

In case the consumer wishes to return his order without the fault of the company then the shipping costs are borne by the consumer himself. From the moment the product leaves you, the company receives it within 1-2 working days for returns within Greece and through the cooperating Courier.

In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return to us. Please do not send your returns by mail as they will not be accepted. After receiving the product, we will immediately process your request and inform you by e-mail about how to process it.

After the return of the product, and if approved by the Company, the customer is reimbursed in full in the original method of payment, or by bank deposit, in case the order was paid by cash on delivery. For more information on product returns you can follow this link.